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Make Payments through the Member Portal

1 min read Updated today

To accept payments through the Member Portal, your facility must:

Be using GymMaster Automated Billing
Have a Billing Provider setup in your club’s Financial Configuration

Payment Settings

Settings allow additional payments through the member portal;

Pay Outstanding Balance
Settings > Member Portal > Billing > Enable Pay Outstanding Balance button
Allow members to pay outstanding balances themselves through the Member Portal; This is commonly used when a member has failed a billing payment, allowing them to quickly log in and retry payment or update their billing details without staff assistance.
Make Deposit
- Settings > Member Portal > Billing > Enable Make Deposit button
  Allow members to make deposits onto their account balance for future purchases or charges.

Automate Failed Payment Follow-Up

Full Guide: Add Task Type

A common setup is to use the Task system to automatically notify members when a payment fails, including a direct link to the Member Portal so they can resolve the issue themselves.

Common Questions this Covers

How do members pay overdue balances through the Member Portal
Can members retry failed payments online themselves
How do I enable online payments in the GymMaster Member Portal
Can members make deposits onto their account online
Why can’t members pay balances through the Member Portal

Make Payments through the Member Portal

Payment Settings

Automate Failed Payment Follow-Up

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