Door isn't opening

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This article outlines the troubleshooting you can follow when your electronic locks aren't opening, or aren't staying closed. For example, your doors may appear to be constantly open, or constantly closed.

Tick the checkbox after completing a test and use the Notes fields to record the outcome

Verify that the door reader configuration is not keeping your door unlocked or locked


  1. In GymMaster, navigate to the Visitors section
  2. Check that the door status is correct for the relevant door
    • Locked: Door is locked, no one can check-in
    • Unlocked: Door is unlocked
    • Active: Door is locked, a valid check-in will unlock it

Setting the door status to Locked or Unlocked could help with later troubleshooting