Check-ins missing from Visitors page

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The Visitors section shows a list of all the visitors that have checked in to your facility. This troubleshooting article covers the issue where a recent check in, usually via key fob swipe or Bluetooth, is not showing in this visitors list.

Tick the checkbox after completing a test and use the Notes fields to record the outcome

Check the reader for errors

Notes

If the associated reader is showing an error, this could be the cause of the issue.

Instructions:

In GymMaster, navigate to the Visitors page
Check that there is no error showing for the relevant door

If there is an error, click the troubleshooting button, or find the relevant help article in the following list: Access Control Troubleshooting

Refresh the page

Notes

Try Restarting the Gatekeeper Software

Notes

Bluetooth Checkin

Notes