This article outlines the troubleshooting steps you should follow if you are seeing the error message "Cant detect reader" on your Gatekeeper LCD screen, or in the GymMaster system. This will often appear as members being unable to check in at the reader, and the reader displaying no light, or a red light.
Tick the checkbox after completing a test and use the Notes fields to record
the outcome
We use cookies to provide the best user and customer service experience.
By using this website and clicking agree, you consent to our use of
cookies in accordance to this policy. If you would prefer to opt out,
please click this link and send
us a request.
We have Support Agents Based in
AustraliaNew Zealand
We have detected that your location is in Japan.
Would you like us to transfer you to the Japanese Page?
2022 © Treshna Enterprses Ltd.