Cant detect Desktop Reader

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This article troubleshoots the errors, 'Can't detect Desktop reader' and 'Can't detect Sentinel Desktop reader', which are reported when your Gatekeeper is not able to detect a connected Desktop reader.

Tick the checkbox after completing a test and use the Notes fields to record the outcome

Check the Desktop reader is plugged in to your Gatekeeper

Notes

Desktop readers need to be plugged in to a free USB port on your Gatekeeper. The reader should not be plugged in to your computer.

Instructions:

Verify your reader is connected to your Gatekeeper

Check USB port configuration

Notes

Check the USB cable

Notes

Check the reader LED

Notes