Cant detect Desktop Reader

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This article troubleshoots the error 'Cant detect Desktop reader', which is reported when your Gatekeeper is not able to detect a connected Desktop reader.

Tick the checkbox after completing a test and use the Notes fields to record the outcome

Desktop readers need to be plugged in to a free USB port on your Gatekeeper. The reader should not be plugged in to your computer.


  1. Verify your reader is connected to your Gatekeeper