Portal and App Overview
Give your members convenient online access to their account and your club, whether they are using a computer or their phone.
| Member Portal | This is an online platform where your members can manage their account, bookings, payments, memberships, and other club interactions. | | Member App | A mobile app that gives members access to the Member Portal features directly from their phone. |
Member Portal
We recommend setting up your Member Portal during your one-on-one onboarding sessions.
The Member Portal gives your members online access to your club and their account.
Available through a web browser or the Member App, the Member Portal allows members to manage their own experience with your club, including signing up, booking classes, updating personal details, making payments, purchasing memberships, and more.
The Member Portal helps reduce administration for your team by allowing members to complete common tasks themselves, while keeping them connected and engaged with your club.
There are several key configuration steps to complete to ensure your members have a smooth experience from their first interaction with your club. Use the guides within the knowledge base as a reference whenever you need support with setup, configuration, or updating your member experience.
Member App
Setup the Member Portal first, then configure the Member App.
The GymMaster Member App gives members access to the Member Portal directly from their phone, making it their most convenient way to interact with your club.
Member Portal configuration applies across both experiences, including member permissions and available features. Visual elements such as colour schemes and button styles are configured separately within the Member App setup.
For many members, the App will become their primary digital experience with your brand. Taking the time to configure your Member Portal carefully will help create a smooth and consistent member journey.
Common Questions this Covers
- What is the GymMaster Member Portal
- What is the GymMaster Member App
- How do members access their GymMaster account online
- How can members book classes and manage their membership online
- What can members do in the GymMaster Member App
2026 © Treshna Enterprises Ltd.
