Pending Review is a status that gets applied automatically to a member after multiple failed billing attempts.
When this happens:
Typically, this happens because the member’s billing information is out of date, invalid, or there’s no money in the account.
After several failed attempts, the system stops trying, so that failure fees don’t build up, and flags the account so you can step in and fix it.
You can also control how many failures it takes before the member is set to Pending Review.
This is configured here:
Once you’ve identified and fixed the issue, you can set the member back to automatic billing.
Here’s a common way to resolve;
At that point, the system can resume billing them as normal. Any charges that accrued while they were in Pending Review will also need to be processed.
Common Questions this Covers
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