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Using Member Credit to Make Payment

1 min read Updated 6 days ago

There are a few reasons a member might have credit on their account :

They made a prepayment
They were left in credit after a hold
Other adjustments to their billing

You can see if a member has credit available, this will display under their profile picture on their Member Profile;

Use Member Credit

Navigate to the Member’s Profile
Go to the Accounts and Billing tab
Select + Add Payment
Add the charge or charges (you can also partially add charges using the scissors icon)

If the member has credit, you’ll see a message confirming that credit is available to apply
Select Yes
If the credit fully covers the charge(s), the total due will show $0.00, and you can complete the sale

Common Questions this Covers

How to apply credit to a payment
How to use unassigned payments
Can member preload their account

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