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Using Member Credit to Make Payment

1 min read Updated 2 days ago

There are a few reasons a member might have credit on their account :

  • They made a prepayment
  • They were left in credit after a hold
  • Other adjustments to their billing

You can see if a member has credit available, this will display under their profile picture on their Member Profile;

Use Member Credit

  • Navigate to the Member’s Profile
  • Go to the Accounts and Billing tab
  • Select + Add Payment
  • Add the charge or charges (you can also partially add charges using the scissors icon)

  • If the member has credit, you’ll see a message confirming that credit is available to apply
  • Select Yes
  • If the credit fully covers the charge(s), the total due will show $0.00, and you can complete the sale


Common Questions this Covers

  • How to apply credit to a payment
  • How to use unassigned payments
  • Can member preload their account