Simplify Communication with Member App Chat Messaging
2 min read
Updated
1 day ago
GymMaster has introduced a message chat feature, allowing two-way communication between staff and members. The Chat feature allows for real-time communication, making it easier to provide direct support, motivation, and updates between staff and members.
Staff can now easily initiate one-on-one and group communication. If enabled in settings, members will also be able to initiate chats to their assigned trainer, sales rep, or other staff.
Members will receive chat messages as app notifications and be able to reply directly via the member portal app, while staff will see message notifications on the top right of their screen, when logged into GymMaster.
Configure GymMaster Chat
Chat is enabled via your Advanced Configuration Settings, and also requires particular staff to be assigned to chat / members in order for messages to flow between the correct people.
Follow these steps;
Enable Chat in your Advanced Configuration > Communication settings;
Real-time Chat - Required. Enables staff initiated one-on-one and group chats between staff-staff and staff-members
Member chat with club staff
Optional; allow members to initiate a chat with club staff
Only assigned staff can receive and respond to messages
User Administration > Options > General > Include in General Staff Group Chats with Members
Assign which staff are to receive Club Staff communication. Any number of Staff can be assigned
Member chat with assigned Personal Trainer
Optional; allows members to initiate a chat with their assigned Trainer
Member Details > Additional Details > Trainer
Assign trainer to members
Member chat with assigned Sales Representative
Optional; allows members to initiate a chat with their assigned Sales Rep
Member Details > Marketing > Sales Rep
Assign Sales Rep to members
Note: Member Portal App
Members will receive all chats within their Member Portal App.
Therefore, ensure you;
Enable and configure Member Portal App for Members
Inform members to ‘Allow Notifications from GymMaster Member Portal App’ in general settings on their device
Common Questions this Covers
How do I send chat messages to members through GymMaster
Can members message staff directly from the GymMaster Member App
How do I enable two-way chat communication between staff and members
Can members chat with their assigned personal trainer or sales representative in GymMaster
How do I set up real-time messaging and chat notifications in GymMaster
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