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Service Bookings are not Showing Online
2 min read
Updated
17 days ago
If a member can’t see service bookings when attempting to book online, there are several possible causes depending on the situation.
We recommend first checking the booking process from the member’s perspective, by logging into the portal as the member.
Common Reasons & Remedies
The button to allow service bookings isn’t available
- Go to Settings > Member Portal > Edit Portal Buttons
- Booking > Book a Service > Edit
- Select Show to Members
- Save
The button is available, but no services are listed
- Go to Settings > Booking and Classes > Services
- Edit the service you want to show
- Go down to Online Bookings
- Tick Bookable Online
- Save
There are still no services listed
- Services must have available time added to the schedule, to be bookable online
- The member may
- Not have the correct membership benefits
- Have a membership that has not started yet
- Not be eligible for casual member pricing if no benefits apply
Set casual member pricing:
- Settings > Booking and Classes > Services
- Edit the service
- Tick Base price for casuals, under Service is For
- Set a dollar value
Services are listed, but members can’t book far enough ahead
To adjust globally
- Go to Settings > Member Portal > Bookings > Open service bookings online
To adjust individually;
- Go to Settings > Booking and Classes > Service List
- Edit service
- Navigate to Online Bookings
- Open online bookings
Common Questions this Covers
- Why can’t my member see service bookings online
- How do I make the “Book a Service” button appear in the Member Portal
- Why are no services showing even though the button is available
- How do I add available time for a service to make it bookable online
- How do I set casual member pricing for a service
- How can I allow members to book services further in advance
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