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Login to the Member's Portal as a Member

1 min read Updated 15 days ago

As a staff member, you can simulate the Member Portal for any of your members.

This allows you to log into the Portal as the selected member and see exactly what they see. It’s especially useful for troubleshooting issues that the member may report when using the Portal.

Simulating the Portal helps you confirm:

What member can do from the Portal
If member can make a booking for a particular service or class
What price member sees for a booking

How to log in as a member

Navigate to the member’s profile
Scroll down, then expand Member Actions on the left
Select the Login as Member option

GymMaster screen showing link Login as Member

You’ll then be redirected to the Member’s Portal, logged in as that member. From there, you can check and confirm their pricing when making bookings, availability etc.
Once you have finished, it’s advised that you logout from the Member Portal.

Common Questions this Covers

How do I see the Member Portal from a member’s perspective
Can I check if a member can book a certain service or class
How do I verify what pricing a member sees in the Portal
Is there a way to troubleshoot member issues without asking them to log in

Login to the Member's Portal as a Member

How to log in as a member

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