Booking your Services
Be sure to add your services in Bookings and Classes before members can begin booking them.
There are two main ways to book members into services:
Book Member Manually
Begin at Schedule or Member Page > Left Menu > Make a Booking.
- Select the trainer or facility schedule where the service will take place
- Select the time slot for the service
- Choose Add Service
Complete the booking details, ensuring the following are selected as required:
- Member
- Service type
- Date and time
- Trainer or room
- Save to complete the booking
- Save and Pay to proceed directly to Point of Sale
Member Books Online
When enabled, members can book services through the Member Portal and Member App.
Before You Begin
- Ensure your Member Portal and Member App are configured to allow online service bookings
- Enable online bookings for each service via Settings > Bookings and Classes > Services > Edit Service > Online Bookings
Schedule Availability
Once online bookings are enabled, you can control when members are able to book with each trainer.
While staff can manually create bookings during any rostered time, using Available Time gives trainers control over when members can book online.
Begin at Schedule.
- Select the trainer’s schedule
- Select the time slot when bookings should be available
- Choose Make Available
Set the availability details:
- Choose the period available for bookings
- Use Repeats to create an ongoing schedule
- Select Custom for more specific repeat patterns
- Available time appears in yellow on the schedule
- Members can now book these time slots through the Member Portal and Member App
Member Portal Bookings
Once the Member Portal is configured, members can book services using the + Add Booking button.
Services will be bookable online when:
- Online bookings are enabled for that service
- Availability has been created in the trainer’s schedule
Member App Bookings
Once the Member App is configured, members can book services using either:
- The Upcoming Bookings Widget
- The Bookings option within the app menu
Common Questions this Covers
- How do I book a service for a member
- How do members book services online in GymMaster
- How do I enable online service bookings
- How do I make a trainer available for online bookings
- How do I add available time to a trainer’s schedule
- Why can’t members book my services online
- How do I book a personal training session
- How do members book services through the member app?
- How do members book services through the Member Portal
- How do I set up trainer availability for appointments
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