Put Multiple Members on Hold at Once
Use this when you want to pause member access and stop billing at the same time. Common scenarios include:
- You’re relocating your facility
- You’re closing for renovations or improvements
- You’re closing over a holiday period
Prerequisite - You’ll need to have the advanced configuration option Mass Holds Too" enabled
How to Apply Mass Hold
Once the tool is enabled, go to Settings > Club Details > Select the club (if needed) > Mass Hold
Then follow these steps:
- Click + Add Mass Hold
- Select your members
- Choose which memberships to put on hold (all are selected by default)
- Set hold dates and options
- Choose the start and end dates
- Decide how Prorata and bookings should be handled
- Confirm the details
- Make sure everything looks right
Once submitted, the system will apply the hold to all selected members. If it’s a large group, this might take a bit of time, but it will all run in the background.
Extend Hold or End it Early
If circumstances change, and you need the hold to go a bit longer, or end a little earlier, that’s no trouble.
You can edit an existing mass hold by:
- Clicking View next to the hold in your list
- At the top of the page, adjust your hold settings in the Hold Settings section
- Click Update Holds to save your changes
Note
In some cases, GymMaster might not be able to apply a hold to every member.
If any members couldn’t be put on hold:
- You’ll see a number in the Failures column of the Mass Holds list
- Click View on the hold
- Scroll to the bottom to see a list of Fail Reasons
These members should be reviewed individually. You’ll need to decide what action to take for each one on a case-by-case basis.
For recurring memberships, the value can be adjusted, so members aren’t charged for time they can’t use. See the article on Membership Prorata for more details.
Common Questions this Covers
- How do I put multiple members on hold at the same time in GymMaster
- Can I pause billing and freeze access for all members during holidays
- What is a mass hold in GymMaster and when would I use it
- Why can’t I apply a hold to some members during a mass hold
- How do I extend or end a mass hold early for multiple members
2026 © Treshna Enterprises Ltd.
