‹ Back to Knowledge Base

Getting Started 2

Access Control 16

Administration 8

Bookings and Schedule 13

Communication 10

Integrations 13

Member Portal 13

Memberships and Holds 23

Point of Sale 6

Products and Stock 5

Task and Automation 5

Member Login

2 min read Updated 15 days ago

Member having trouble logging in to the Member App? Here’s what to check;

Email = the email used during signup
Password = the password they set at signup

If forgotten, ask them to tap Get My Login or Forgot Password? on the login screen and follow the prompts.

Using the right app?

Members need the GymMaster Member App from the App Store or Google Play.
It uses GymMaster branding, not your club’s, which can catch people out

Is your facility set up for the app?

Head to Settings > Advanced Configuration > General and make sure mobile app access is enabled.

Recent changes not showing yet?

Updates to the Member App or portal can take up to an hour to sync across all members.

Error: Account doesn’t exist

Check the email matches what’s in GymMaster under Member Details > Details tab.
Typos or old email addresses are the usual culprit.

Error: Invalid email or password

Confirm the email is correct and matches their profile.
Reset the password via Member Actions > Change Password if needed.

Online access may be turned off.
Enable it via Member Portal Configuration > Member > Enable online login.

Too many failed attempts

After several incorrect tries, login is locked for 20 minutes.
Wait it out, then try again with the correct details.

Still Stuck?

Open their member profile within GymMaster;

Double check the email in their profile matches their login email
Reset their password manually: Change Password
Log in as member to see exactly what they’re seeing: Login as Member

Common Questions this Covers

Why can’t my member log in to the GymMaster Member App
How do I check if the facility is set up correctly for the app
Which app should my members download
What should a first-time user do to log in
How do I reset a member’s password
Why isn’t the member’s email working for login
How can I test if the login works correctly
What if the member keeps getting login errors

2026 © Treshna Enterprises Ltd.