A common billing failure reason for facilities using Ezidebit as their billing provider is;
This failure message comes directly from Ezidebit and means that the customer’s account with Ezidebit has been suspended.
Ezidebit customer accounts could be suspended for many different reasons, commonly there is some issue with the bank account or credit card, or the customer has failed too many transactions in a row.
Ezidebit will suspend their account so that the member does not incur any future dishonour fees.
To resolve this:
You can configure GymMaster to suspend members billing before they are deactivated at Ezidebit using the Direct Debit Fail Limit setting.
For more infomation on Error Codes see Billing Provider Error and Decline Codes.
Also see Billing Automatically Disabled Pending Review for more information.
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