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Class Bookings are Not Showing Online
2 min read
Updated
17 days ago
If a member can’t see class bookings when attempting to book online, there are several possible causes depending on the situation.
We recommend first checking the booking process from the member’s perspective, by logging into the portal as the member
Common Reasons & Remedies
Button to allow class bookings isn’t available
- Go to Settings > Member Portal > Edit Portal Buttons > Booking > Book a Class > Edit
- Select Show to Members
- Save
The button is available, but no classes are listed
- Go to Settings > Booking and Classes > Class List
- Edit the class you want to show
- Go to Online Bookings
- Tick Bookable Online
- Save
There are still no classes listed
Classes must be added to the schedule to be bookable online.
Member may;
- Not have the correct membership benefits
- Have a membership that has not started yet
- Not be eligible for casual member pricing if no benefits apply
To set casual member pricing:
- Go to Settings > Booking and Classes > Class List
- Edit class
- Go to Class is for
- Tick Base price and set a dollar value
Classes are listed but not showing far enough into the future
- Go to Settings > Booking and Classes > Class List
- Edit class
- Navigate to Online Bookings
- Open online bookings
Common Questions this Covers
- Why can’t members see the class booking button in the portal
- Why are no classes showing even though the button is visible
- Do classes need to be added to the schedule to appear online
- Why can’t a member book a class even though it’s listed
- How do membership benefits affect access to class bookings
- How do I set casual member pricing for a class
- Why can’t members book classes far enough in advance
- Can I open bookings further in advance for specific classes
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