This error means that there is a discrepancy between the model of the reader connected to your Gatekeeper, and the reader type that your Gatekeeper has been configured to expect.
At the end of the error message it will state which reader type the software is detecting. The solution is fairly simple, the reader type needs to be reconfigured. The detected reader type will match one of the listed reader types in the GymMaster system.
If you're having trouble identifying your reader type, you can use our hardware identification page
Tick the checkbox after completing a test and use the Notes fields to record
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