‹ Back to Knowledge Base

Troubleshooting Access Control

2 min read Updated 3 days ago

If you’re having trouble with the access system, go through these in order;

Check Power and Internet

Start by finding your Gatekeeper and make sure it’s plugged into both power and the internet.
Once confirmed, explore the following steps.

Troubleshoot On-screen

If an error shows up next to a reader on the Visitors page, click the Troubleshooting button. This takes you straight to a help article tailored to that specific issue.

The articles guide you through quick checks, simple tests, and step-by-step fixes you can do any time of day. Each article also has a built-in form to contact support directly, showing exactly what you’ve tried so we can help faster.

Troubleshoot when No Error

Even if no error appears, you can find helpful troubleshooting resources on our website,. Just match the symptom, for example Door isn’t opening, and follow the steps provided.

Video Mini Guides

Visit our YouTube Channel for short GymMaster help videos.

These mini guides show you how to resolve common Gatekeeper and door access issues, step by step, in just a few minutes.

Testing a Normally OPEN / Fail Secure Door Lock
Testing a Normally CLOSED / Fail Safe Door Lock
Bench Testing a GateKeeper
Checking a GateKeeper for Errors
Investigating a GateKeeper Offline
[https://www.youtube.com/watch?v=BrqkUF1qShA&list=PLxdiF1jt_8VbDXrlMyzQM9XdxW1opte7q&index=4|Finding GateKeeper Errors in GymMaster]]

GymMaster Support

If you’ve worked through these resources without resolution, contact us at GymMaster Support.

Common Questions this Covers

What does GateKeeper error mean
Why is door not opening
Why is door not responding
How to resolve door access issue
How to resolve GateKeeper issue
How to troubleshoot GateKeeper
How to troubleshoot doors