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Change Member’s Billing Cycle

2 min read Updated 5 days ago

If you wish to alter a member’s billing cycle,such as moving them from weekly to monthly, there are a few simple steps to follow.
Since a member’s billing cycle is tied directly to their membership type, you’ll need to set them up with a new membership that reflects the desired cycle.

Update Billing Cycle

Follow steps;

1. Understand the Link Between Membership and Billing Cycle

A member’s billing cycle is locked to their membership type
That means you can’t change the cycle on their existing membership; instead, you need to move them onto a different membership type with the correct billing cycle

2. Create the New Membership Type

Before you cancel anything, check if you already have a membership type with the correct billing cycle and benefits.

If not, here’s the best practice:

Duplicate an existing membership type that’s closest to what you need
Then edit the duplicate to update the billing cycle and adjust any benefits if necessary

This way, you keep the original membership type intact for others who are still using it.

3. Cancel the Current Membership

Once your new membership type is ready, go to the member’s Membership tab and click Cancel next to their current membership.

4. Add the New Membership

After cancelling the current membership, add the new one to their account
Make sure to select the membership type with the updated billing cycle and benefits

Further Questions? See our list of Frequently Asked Questions about Billing

Common Questions this Covers

How to update a members billing cycle
How to change how often a member is billed
How to change a members billing

Change Member’s Billing Cycle

Update Billing Cycle

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