https://www.gymmaster.com/help_category/memberships-and-holds/ Recent content in Memberships and Holds on GymMaster Gym Management Software Hugo -- gohugo.io en-US Fri, 22 May 2026 01:55:34 +0000 https://www.gymmaster.com/help/help_create_memberships_hidden_from_general_signup/ Fri, 22 May 2026 01:55:34 +0000 https://www.gymmaster.com/help/help_create_memberships_hidden_from_general_signup/ ====== Create Memberships Hidden from General Sign Up ====== If you’ve got special membership options, like discounted plans or ones with exclusive benefits, you might not want them shown to everyone on your public sign-up page. GymMaster lets you create hidden memberships that only become visible when a valid discount code is entered. Note : If you are looking to simply create a new membership type, please see our Create a Membership Type article. https://www.gymmaster.com/help/help_create_a_membership_type/ Tue, 12 May 2026 09:23:44 +0000 https://www.gymmaster.com/help/help_create_a_membership_type/ Memberships form the core agreement between your club and your members. They define exactly what a member is entitled to access, such as doors, classes, services, bookings, and product discounts, as well as how and when they are billed for those benefits. Because memberships bring together many different parts of GymMaster, they are typically created later in the setup process. Membership Categories Membership categories define functional settings that all memberships added under the category will inherit. https://www.gymmaster.com/help/help_changing_a_members_membership/ Tue, 12 May 2026 09:22:50 +0000 https://www.gymmaster.com/help/help_changing_a_members_membership/ ====== Changing a Member’s Membership ====== If you need to switch a member from one membership type to another, the best way is to cancel the current membership and add a new one. When might you do this? You might use this approach if, for example: A member wants to upgrade to a different membership They’d prefer to be billed differently, like switching from monthly to weekly What to check first Before cancelling, head to the member’s Account History to see what date they’ve paid up to, this might make a good cancellation point. https://www.gymmaster.com/help/help_incomplete_memberships_completing_a_membership/ Tue, 12 May 2026 08:42:16 +0000 https://www.gymmaster.com/help/help_incomplete_memberships_completing_a_membership/ When a membership is first added, it will appear as Incomplete. While a membership is incomplete, it cannot be billed and member benefits will not be active. This usually happens for one of two reasons: The membership requires forms or agreements to be signed Billing details or an initial payment have not yet been added Forms Need to Be Signed If the membership is waiting on forms to be signed, it will appear like this: https://www.gymmaster.com/help/help_how_do_i_group_my_memberships/ Mon, 11 May 2026 07:08:42 +0000 https://www.gymmaster.com/help/help_how_do_i_group_my_memberships/ Membership Type Categories allow you to group similar memberships together and apply shared settings across them. This helps keep memberships organised, simplifies reporting, and makes it much easier to manage settings that should apply across multiple membership types. Why Use Membership Categories Membership Categories can be used for things like: Reporting — Filter and report on related memberships together Tax Settings — Apply shared tax rates across a group of memberships Online Sign-Up — Organise memberships into clear groups for online sales Maintenance Fees — Apply maintenance fees to all memberships within a category Bluetooth Access Tokens — Automatically assign Bluetooth credentials during online signup Sign & Complete — Require forms and agreements to be completed during signup Create a Membership Category Navigate to: https://www.gymmaster.com/help/help_membership_benefits/ Mon, 11 May 2026 04:41:52 +0000 https://www.gymmaster.com/help/help_membership_benefits/ Membership benefits define how each membership functions for your members on a day-to-day basis. They control what a member can book, including pricing and limits for classes and services. They also determine physical access, such as which doors a member can use and during what hours, and whether any purchasing privileges or discounts apply. Because benefits directly shape the member experience, they are the foundation for creating clear, well-structured, and tiered membership offerings. https://www.gymmaster.com/help/help_setting_up_door_benefits/ Mon, 11 May 2026 03:37:49 +0000 https://www.gymmaster.com/help/help_setting_up_door_benefits/ ====== Setting up Door Benefits ====== Each Membership Type is set up with a group of Benefits. These control what a member with that membership can do at your facility. If you want a member to be able to unlock a door, their membership needs to include a benefit that gives them access to it. Alternatively, GymMaster also supports access based on member bookings When creating or editing a membership type, you’ll find the Membership Benefits section partway down the page : https://www.gymmaster.com/help/help_how_to_setup_contactless_signup_and_access/ Mon, 11 May 2026 03:14:36 +0000 https://www.gymmaster.com/help/help_how_to_setup_contactless_signup_and_access/ ====== How to Setup Contactless Sign-up and Access (E.g Unstaffed Day Pass) ====== Introduce contactless sign-up and access at your facility with GymMaster. You will need to be using member portal/ app functionality. By presenting a QR code and instructions at your front door, you can maintain signups onsite, even when the facility is unstaffed. Note: This poster is for illustrative purposes only. Please do not use this poster or QR code in your facility. https://www.gymmaster.com/help/help_how_to_give_a_member_a_membership/ Mon, 11 May 2026 03:06:26 +0000 https://www.gymmaster.com/help/help_how_to_give_a_member_a_membership/ ====== How to Give a Member a Membership ====== One of the key functions of GymMaster is assigning memberships to members. After a membership type has been created, it can either be sold online, or manually added to a member by staff. We strongly recommend members sign up online whenever possible. This helps reduce errors in entering personal details, billing information, and membership choices. Setup Considerations Before signing up members in person, make sure these settings are configured correctly : https://www.gymmaster.com/help/help_how_to_cancel_a_members_membership/ Mon, 11 May 2026 02:58:11 +0000 https://www.gymmaster.com/help/help_how_to_cancel_a_members_membership/ ====== How to Cancel a Member’s Membership ====== If a member no longer wishes to continue, maybe they’re moving away, can’t afford it anymore, or simply finished up, you can cancel their membership quickly through their profile. Here’s how to do it and what to watch out for: 1. Navigate to the Membership Tab Go to the member’s profile and click into their Membership tab. Find the membership you wish to cancel and hit the Cancel button next to it. https://www.gymmaster.com/help/help_changing_a_members_payment_date/ Mon, 11 May 2026 02:52:02 +0000 https://www.gymmaster.com/help/help_changing_a_members_payment_date/ ====== Changing a Members Payment Date ====== This article covers how to change the date that a member is billed for their recurring membership. If you’re looking to change how often a member is billed (weekly, monthly, etc.), see our article on Changing a Member’s Membership Why you might do this A common request from members is to shift their billing day so it lines up better with their payday. Totally fair, & easy to handle in GymMaster. https://www.gymmaster.com/help/help_how_to_creat_a_family_shared_membership/ Mon, 11 May 2026 02:40:58 +0000 https://www.gymmaster.com/help/help_how_to_creat_a_family_shared_membership/ ====== How to Create a Family/Shared Membership ====== GymMaster supports shared memberships, which are useful when one membership is purchased by a primary member, and then shared with others. A common use case is a family, where one parent purchases the membership, and the other family members are added as shared members. Note : There is also our Have a member pay for another article, if you only need to set up a payment relationship, not a shared membership. https://www.gymmaster.com/help/help_class_booking_pack_vs_club-visit_pack/ Mon, 11 May 2026 02:25:47 +0000 https://www.gymmaster.com/help/help_class_booking_pack_vs_club-visit_pack/ ====== Class & Booking Pack vs. Club Visit Pack ====== A Pack is a type of membership that includes a fixed number of uses. This is GymMaster’s modern take on the old-school punch card. There are two types of concession packs in GymMaster: Class & Booking Packs Club Visit Packs When creating a new membership type, these are defined under the Membership Basis. Class & Booking Pack This type of pack is built to work with your booking system. https://www.gymmaster.com/help/help_put_multiple_members_on_hold_at_once/ Mon, 11 May 2026 02:20:37 +0000 https://www.gymmaster.com/help/help_put_multiple_members_on_hold_at_once/ ====== Put Multiple Members on Hold at Once ====== This article explains how to put all, or some, of your members on hold at once using the Mass Holds Tool. For holds on a single member, see our how to place a members membership on hold article. Prerequisite You’ll need to have the advanced configuration option “Mass Holds Tool” enabled. What is a membership hold? A hold is something placed on a membership that prevents it from being used, and can optionally prevent payment from being required. https://www.gymmaster.com/help/help_how_to_place_a_members_membership_on_hold/ Mon, 11 May 2026 02:12:45 +0000 https://www.gymmaster.com/help/help_how_to_place_a_members_membership_on_hold/ ====== How to Place a Member’s Membership on Hold====== If a member needs to take a short break, maybe for a holiday, medical reasons, or something else, you can put their membership on hold. If you are looking to put multiple members on hold, please see our Put multiple members on hold at once article. Here’s how to do it and what to look out for: 1. Navigate to the Membership Tab Go to the member’s profile and click into their Membership tab. https://www.gymmaster.com/help/help_discontinue_a_membership_type/ Mon, 11 May 2026 01:39:33 +0000 https://www.gymmaster.com/help/help_discontinue_a_membership_type/ ====== Discontinue a Membership Type ====== When you no longer want to sell a membership to new members, you should discontinue it. If you discontinue a membership type, members who have it can use it and renew it, but new members cannot receive the membership type. This allows you to retain legacy pricing for your loyal members, without having new members see the old membership fees. Discontinuing a membership will also make life easier for your staff and members, as there will be fewer options to choose from when adding a membership. https://www.gymmaster.com/help/help_membership_price_change/ Mon, 11 May 2026 00:35:11 +0000 https://www.gymmaster.com/help/help_membership_price_change/ ====== Membership Price Changes ====== This article explains how to change your membership fees, for new sign ups and for existing members Requirements: GymMaster version v1360 or higher Advanced Configuration option “Apply Fee Changes to Existing Memberships” enabled Membership Type’s Payment Frequency must be recurring Membership Price Changes Prices are always changing. As operating costs go up, you may need to review you membership fees. Thankfully, GymMaster makes updating your prices easy! https://www.gymmaster.com/help/help_what_does_prorate_or_prorata_mean/ Mon, 11 May 2026 00:34:33 +0000 https://www.gymmaster.com/help/help_what_does_prorate_or_prorata_mean/ ====== What Does ‘Prorate’ or ‘Prorata’ Mean? ====== You’ve probably seen the option to prorate when adding a membership to a member, hold, or cancellation, and wondered what it actually does. Here’s the rundown. What is Prorating? Prorating means adjusting the charge so that the member only pays for the part of the period they actually use. For example: A member pays monthly, but they join halfway through the month.