https://www.gymmaster.com/help_category/member/ Recent content in Member on GymMaster Gym Management Software Hugo -- gohugo.io en-US Fri, 22 May 2026 05:37:08 +0000 https://www.gymmaster.com/help/help_add_custom_fields_to_record_extra_member_details/ Fri, 22 May 2026 05:37:08 +0000 https://www.gymmaster.com/help/help_add_custom_fields_to_record_extra_member_details/ Some facilities may wish to record member details that are specific to their business and not already included in the member’s details section. To add more fields; Navigate to Settings > Custom Field There are four different types of input fields that can be added. See table for a description and example of each. Custom Field Type Description Examples Text Used to record general information, this field is not restricted External system references, Previous Software ID, Insurance Numbers Dropdown Used when there are only predetermined options Corporate Account, Belt Colour (Martial Arts), Swimming Group (Swim School) Checkbox Used when there are only two outcomes: yes or no Health Check completed, do you have an allergy Date Used when the information must be in date form Date of birth, health check completed on Your Custom Fields can then be added to your reports, for more on this see Customising your reports. https://www.gymmaster.com/help/help_depositing_money_to_a_members_account/ Fri, 22 May 2026 05:32:43 +0000 https://www.gymmaster.com/help/help_depositing_money_to_a_members_account/ A deposit is when a member makes a payment in anticipation of future charges. Their deposit stays on their account as credit which can be used to reduce their next automatic billing, for their next POS purchases, or anything else that requires a payment. To make deposit to member’s account; Navigate to the member Select the Make a Purchase below their profile picture This will redirect you to POS where you can select the Deposit to Account POS button Enter amount Select the payment method the member is using to make the deposit Example - Mmember shows $100 in credit after a deposit is made to their account. https://www.gymmaster.com/help/help_how_to_set_a_member_check-in_alert/ Fri, 22 May 2026 05:27:36 +0000 https://www.gymmaster.com/help/help_how_to_set_a_member_check-in_alert/ You can set an alert if you have a message that you want your staff to tell a specific member. For example, the member may have items they need to collect from their locker. You can choose; Alert and block access Alert only Alert and Block Access When the member checks in to your facility, the GateKeeper will deny them entry, their Pop-up will show in red and any door associated with this reader will not unlock. https://www.gymmaster.com/help/help_have_a_member_pay_for_another/ Fri, 22 May 2026 05:20:00 +0000 https://www.gymmaster.com/help/help_have_a_member_pay_for_another/ GymMaster lets you link members so that one member pays for another member’s charges. This is handy for partners, corporations, or families. Each member can still have their own memberships, bookings, and POS purchases, but only one member needs to have billing information on file. Note - You can link members without setting up payment responsibilities if you just want to track relationships. Terminology Master Member – The member that other members are linked to. https://www.gymmaster.com/help/help_how_to_pay_for_overdue_charges/ Fri, 22 May 2026 05:14:16 +0000 https://www.gymmaster.com/help/help_how_to_pay_for_overdue_charges/ If a member owes money, this will show in red under their picture on their profile. When a member owes, this means that there will be some charges on their account which are overdue and have not yet been paid. These will show under the Charges Awaiting Payment section of the Accounts tab. Log a Payment Against Outstanding Charges Click Add Payment This will pull these charges through to the Point of Sale and add a payment From the POS, the outstanding charges will show in a list. https://www.gymmaster.com/help/help_viewing_member_changes/ Fri, 22 May 2026 05:05:28 +0000 https://www.gymmaster.com/help/help_viewing_member_changes/ GymMaster keeps a detailed record of most changes made to each member’s profile. This helps you track what’s happened, when it happened, and whether it was triggered by a staff member or automatically by the system. How to View Member Changes Open the Member’s profile Scroll down & expand Member Actions on the left Click the link for Member Changes You’ll now see a timeline of events showing : https://www.gymmaster.com/help/help_add_a_new_member/ Fri, 22 May 2026 05:00:51 +0000 https://www.gymmaster.com/help/help_add_a_new_member/ There are two main ways to add a new member to your system; Manually add member in person Allow members to sign up online Add a Member Manually Navigate to Members > + Add Member Enter the member’s details Select Save Once saved, more options will become available, allowing you to: Assign the member a membership Create bookings Let Members Sign Themselves Up If you’d like members to sign up on their own, you can set up a tablet at your front desk, or similar.