https://www.gymmaster.com/help_category/member-portal/ Recent content in Member Portal on GymMaster Gym Management Software Hugo -- gohugo.io en-US Fri, 22 May 2026 10:25:33 +0000 https://www.gymmaster.com/help/help_customise_your_account_buttons/ Fri, 22 May 2026 10:25:33 +0000 https://www.gymmaster.com/help/help_customise_your_account_buttons/ The account drop-down buttons (Booking, Training, Purchase, Account) in the portal can be configured via Settings > Member Portal > Edit Portal Buttons. On the Edit Portal Buttons page all the available buttons listed with columns for the label that will be displayed in the portal, the button type and indicators icons for where they are shown. The icons on the shown column are; Image Icon Meaning Globe Indicates that the button is shown on the Member Portal Phone Indicates that the button is shown in the Member App Warning Indicates the configuration in some other area of the system is preventing this button from displaying. https://www.gymmaster.com/help/help_update_billing_details_through_the_member_portal/ Fri, 22 May 2026 10:15:43 +0000 https://www.gymmaster.com/help/help_update_billing_details_through_the_member_portal/ You can allow your members to update their billing details themselves through their Member’s Portal. A common case for this is when a member fails a billing payment, or if a member has just signed up. Once the member is in the member portal, they can navigate to Account > Update Billing Info where they can enter their new card/ bank account information. After updating the information, the member may wish to pay their outstanding balance. https://www.gymmaster.com/help/help_sell_memberships_online/ Fri, 22 May 2026 10:06:56 +0000 https://www.gymmaster.com/help/help_sell_memberships_online/ GymMaster allows you to sell memberships online through both the Member Portal and the GymMaster Member App, making sign-up quick and easy for your members. Before you begin - ensure you have fully configured Member Portal to allow online membership sales and sign-up. Enable Online Sign-Up per Membership To make a membership available online: Go to Settings > Membership Types Edit the Membership Type you want to sell online Scroll to the bottom of the page and enable Online Sign-Up Configure options; https://www.gymmaster.com/help/help_guide_get_your_members_where_they_need_to_go_in_the_member_portal/ Fri, 22 May 2026 10:03:46 +0000 https://www.gymmaster.com/help/help_guide_get_your_members_where_they_need_to_go_in_the_member_portal/ GymMaster makes it easy for members to manage their account online, even for facilities with limited staffed hours. Instead of guiding members through multiple steps, you can send them a direct link that automatically logs them into the Member Portal and takes them exactly where they need to go. This is especially useful for actions like updating payment details, paying overdue charges, booking sessions, or purchasing memberships. Members can complete the following actions from their device using a single link: https://www.gymmaster.com/help/help_make_payments_through_the_members_portal/ Mon, 11 May 2026 02:31:03 +0000 https://www.gymmaster.com/help/help_make_payments_through_the_members_portal/ ====== Make Payments through the Members Portal ====== You can allow your members to make payments for outstanding charges themselves through their Member’s Portal. To enable members to make payments online navigate to Settings > Members Portal > Billing > Enable Pay Outstanding Balance button. A common case for this is when a member fails a billing payment. You can use the Task system to notify the member of the failure, and provide them with a link to their Member’s Portal to re-attempt the payment or update their billing details. https://www.gymmaster.com/help/help_service_bookings_are_not_showing_online/ Mon, 11 May 2026 02:28:02 +0000 https://www.gymmaster.com/help/help_service_bookings_are_not_showing_online/ ====== Service Bookings are not Showing Online ====== If a member can’t see service bookings when attempting to book online, there are several possible causes depending on the situation. We recommend first checking the booking process from the member’s perspective, by logging into the portal as the member Typical Reasons & Remedies 1. The button to allow service bookings isn’t available Settings > Member Portal > Edit Portal Buttons > Booking > Book a Service > Edit https://www.gymmaster.com/help/help_customise_your_online_signup_form/ Mon, 11 May 2026 00:57:26 +0000 https://www.gymmaster.com/help/help_customise_your_online_signup_form/ ====== Customise your Online Signup Form====== The personal details collected from your members when they signup via the Member’s Portal is customisable. Your facility can decide which details are important for your members, we recommend having fewer requirements where possible while still getting all the information you require. This streamlines the signup process, the quicker and easier signing up is the more members are likely to complete the process. The bare minimum required fields are; First Name, Last Name, Email, Password, Date of Birth, and membership Start Date. https://www.gymmaster.com/help/help_customise_the_way_your_memberships_are_displayed_in_the_member_portal/ Mon, 11 May 2026 00:57:15 +0000 https://www.gymmaster.com/help/help_customise_the_way_your_memberships_are_displayed_in_the_member_portal/ ====== Customise the way your Memberships are Displayed in the Member Portal ====== If you have a large selection of memberships available online, you may wish to provide some filtering options. The primary way of filtering memberships is using Membership Divisions. By default, your division names will be used as headers for your membership categories. You can choose your divisions to suit your gym, dividing on the specialisation (e.g yoga, golf ) or the age of the members (e. https://www.gymmaster.com/help/help_login_to_the_members_portal_as_a_member/ Mon, 11 May 2026 00:57:07 +0000 https://www.gymmaster.com/help/help_login_to_the_members_portal_as_a_member/ ====== Login to the Member’s Portal as a Member ====== As a staff member, you can simulate the Member Portal for any of your members. This allows you to log into the Portal as the selected member and see exactly what they see. It’s especially useful for troubleshooting issues that the member may report when using the Portal. Why use this feature? Simulating the Portal helps you confirm: What this member can do from the Portal If this member can make a booking for a particular service or class What price this member sees for a booking How to log in as a member Navigate to the member’s profile Scroll down, then expand Member Actions on the left Select the Login as Member option You’ll then be redirected to the Member’s Portal, logged in as that member.