https://www.gymmaster.com/help_category/communication/ Recent content in Communication on GymMaster Gym Management Software Hugo -- gohugo.io en-US Tue, 19 May 2026 07:51:33 +0000 https://www.gymmaster.com/help/help_why_is_a_member_not_getting_emails/ Tue, 19 May 2026 07:51:33 +0000 https://www.gymmaster.com/help/help_why_is_a_member_not_getting_emails/ There are several reasons why a member may not be receiving emails. Some of these can be addressed in GymMaster, while others may be outside our control. Follow Steps; Check the Member’s Email Details First, confirm the member has a valid email address entered in their profile: Navigate to the Member’s profile > Details > Contact > Email Also ensure they are subscribed to receive emails: Navigate to the Member’s profile > Details > Contact > Subscriptions https://www.gymmaster.com/help/help_using_template_fields/ Tue, 19 May 2026 07:46:35 +0000 https://www.gymmaster.com/help/help_using_template_fields/ Personalizing your emails and SMS makes a big difference for members. Instead of sending generic messages, you can include details that relate directly to each member. This might be their name, the membership they’re on, their account balance, or even a direct link to pay overdue fees or update billing details. Almost any data tied to a member can be dropped into your templates to create a more personal and effective communication. https://www.gymmaster.com/help/help_contacting_all_of_your_members/ Tue, 19 May 2026 07:45:34 +0000 https://www.gymmaster.com/help/help_contacting_all_of_your_members/ Bulk emails, SMS, and app notifications are all handled through the reporting system. For any group of members, you can generate a report and choose to contact them directly from there. Note: App notifications only work for members using the GymMaster Member App. Email All Members The Current Members is an easy report to start with to find all members, Here’s how : Head to Report & Till > Standard Report > Member > Current Members Click Show Report Once the report loads, click the Send Email icon in the top right You’ll land on a selection page, exclude members if needed, or just hit Select All Write your message or load a template Hit Send Contact Specific Members No problem.